How COVID-19 Has Changed the Delivery IndustryAugust 22, 2020
The coronavirus pandemic has profoundly affected our world this year. It has caused many unexpected disruptions, accelerated some existing trends and forced us to make some changes to how we work and live. Some of these changes will likely last even after COVID-19 is no longer a threat to public health. Many of these transformations will be for the better — such as expanded delivery options for consumers and businesses alike. Easier accessibility of goods and services could make everyone’s lives run more smoothly.
Explore how COVID-19 has affected the delivery industry — a sector that has taken on a new level of importance during this time.
The Growing Importance of Delivery Services for Consumers
The popularity of delivery services is not new. From 2015 to 2020, the United States’ couriers and local delivery services industry increased in market size by an average of 4.7% every year.
Even before COVID-19 started making headlines, Americans were falling in love with the convenience of delivery services. Life is busy, and getting a magazine, coffee or bag of groceries brought to your front door makes life a little easier. As more people turn to e-commerce sites, food delivery platforms and other types of delivery services, they are discovering the ease of getting what they need without having to visit a store or restaurant.
As cities locked down to slow the spread of COVID-19, people turned to delivery services as more than just a convenience. It became a means of staying safe at home without being cut off from necessities like food. In the U.S., the popularity of grocery delivery services increased by as much as fivefold during the height of the pandemic.
Those who live in metropolitan centers can also use on-demand delivery services to have newspapers and magazines brought to their door, making it easier to keep up with news and enjoy some entertainment while stuck at home. Enjoying your favorite drinks, foods or reading materials without needing to risk your health can restore a sense of normalcy during a difficult time.
Consumers who have recently begun taking advantage of delivery services due to COVID-19 may continue using these services even as the threat of COVID dissipates in the future. After all, delivery services are a convenient alternative to driving, walking or taking public transit to a store and hoping they have what you need. In addition to that process, you still have to carry or transport your goods back to your home.
A friendly delivery worker or a package at your door consisting of exactly what you wanted is a welcomed alternative.
The Importance of Local Delivery Services for Businesses
The pandemic has also been a challenging time for businesses, requiring them to find innovative ways to serve the public while keeping both their customers and employees safe. An excellent way to accomplish these goals is by using delivery services.
Some businesses have chosen or been ordered to close their doors to the public. Of course, these closures can have a profoundly negative effect on companies, forcing them to let go of employees and experience a complete cessation of revenue while still managing ongoing costs. Adding or capitalizing on delivery services has provided a means for some businesses to survive this chapter of the pandemic. They can continue selling products to their customers without ever letting anyone step foot into their storefront.
Even if your business is open for in-store shopping or dine-in service, adding and advertising benefits like contactless or curbside delivery can encourage more customers to patronize your company. Some people, especially those who are more vulnerable and at risk of experiencing serious health consequences from COVID-19, are being extremely careful about avoiding contact with others.
Even if businesses are open, these customers may forgo buying their favorite drinks, magazines, meals or other products — unless those companies are delivering — because they need to isolate themselves.
Offering your customers delivery services provides more than just immediate practical benefits — the advantages go beyond that. By providing delivery to your local clients, you can demonstrate a level of care and responsibility that will likely strengthen customer loyalty and potentially draw in new patrons. Anyone who’s looking for a safe option will remember your company and continue having positive associations with your business.
The Importance of Long-Distance Delivery Services for Businesses
Adding long-distance delivery services can also help businesses expand their profits and adapt to an increase or decrease in demand for their products.
If you tried to purchase hand sanitizer or toilet paper in March or April, then you’ve seen firsthand how the pandemic has increased demand for certain types of products. Some examples of goods that are in higher demand due to COVID-19 are diapers, board games, bakeware, fitness equipment and laptops, just to name a few.
If you sell a high-demand product, you can take advantage of this demand and sell more by allowing consumers to order your products and have them shipped or delivered to their homes. For example, you could use a truck or van delivery service to sell desks to people states away who are looking to furnish their new home offices.
Many businesses are dealing with the opposite problem — a decreased demand for their offerings. The economy has taken a considerable hit, and many families are forced to cut out or limit discretionary spending. This phenomenon means luxury items may no longer appeal to as many customers as they used to.
The pandemic’s effects on people’s plans have translated into an especially decreased demand for certain products, such as formal wear, swimwear and luggage. If the demand for your products has gone down, you may want to broaden your market geographically. By offering shipping options to customers across the U.S. through a courier or freight delivery service, you’ll have a better chance of selling your goods.
You may also need to invest in supply chain management and warehousing services to equip you to sell to customers far and wide.
Delivery Services From Mitchell’sNY
Delivery services are more critical than ever for both customers and businesses. If you want to take advantage of the safety and convenience of delivery, Mitchell’sNY can help. We offer our customers fast messenger and delivery services all over New York City. Whether you want magazines, newspapers or beverages delivered to your home or office, Mitchell’sNY can get there in just one hour with what you need. Our Beverage Universe service is especially popular for people who want to get their favorite drinks delivered in bulk.
Mitchell’sNY Logistics also offers a wide range of delivery services for businesses, including courier, van and truck, refrigerated truck and white glove delivery, plus crating and freight forwarding. Our delivery services extend far beyond NYC. Our logicians know how to get products to their destinations in a way that’s fast and cost-effective, so you can satisfy your customers and increase profits during this challenging time. We can even offer supply chain management, warehousing and facility management services to help your business.
If you have questions about our services, contact Mitchell’sNY to learn more.